Assistant General Manager - Hospitality

Our client is a fast-growing estate of Urban Playgrounds across the UK. Their people are our most important ambassadors for the brand, and our client works hard to ensure they have people on the team who can provide the best possible experience to everyone who walks through their door.

The Role

Our client are looking for a full-time Assistant Manager at their Bicester site to join their growing and dynamic management team; reporting directly to the Operations Manager/ General manager of the site and will be accountable for the site’s performance and operation in their absence. This role would suit an individual with a background in hospitality.

The Assistant Manager role description and responsibilities below are not exclusive and additional responsibilities and tasks may be required.

Provide day to day strategic leadership to all site teams.

Set, monitor and regularly review team performance and objectives.

Demonstrate strong commercial awareness and business acumen in KPIs which includes reporting and understanding of financial figures and profit and loss.

Support with the delivery of all HR matters for the site.

Ensuring all aspects of Health and Safety are adhered to at all times.

Lead or support in recruitment, induction and training of new staff members.

Encourage effective communication and teamwork and instill a motivating and empowering working environment for staff.

Control stock and place accurate orders

Take part in Manager on Duty shifts as well as site opening and site closing shifts.

Ensure highest level of service is delivered to customers.

Ensure any general complaints are dealt with swiftly with the overall aim to recover experience and encourage repeat business.

You will be expected to support other sites when they are faced with operational challenges so travel outside of their site area may be required.

The Person

1+ years of duty management experience is essential.

Experience in hospitality sector is desirable but not essential.

Must have the ability to prioritise, multitask and be willing to work to the needs of the business.

Strong people management skills

Must be a self-starter, have an adaptable nature and desire to succeed.

Must have understanding and experience of aspects within health and safety

Must be a confident and clear communicator who is able to deal with staff and customers in a professional and courteous manner.

Must be able to work well under pressure and meet deadlines

Available to work weekends and bank holidays

Ability to deliver and maintain high standards of guest experience, service and satisfaction.

A first aid qualification is desirable but full training can be arranged.

Problem solver