We are recruiting an Assistant Front Office Manager to support the Front of House Manager in leading the Reception team; taking responsibility for ensuring the delivery of high standards of service on a daily basis within this 131 bedroomed, 4 star country house hotel, creating fantastic memories for our guests.
You will support in ensuring the Reception team are inspired to achieve upselling targets and assist in managing departmental manpower and operating costs in line with budgets.
Supporting to deliver activities that continuously develop the skills and capabilities of your team, you will be committed to ensuring that every team member feels valued and engaged.
This hands-on role provides direct contact with guests and the opportunity to develop your management skills in interactions with both guests and colleagues.
Competencies of an Assistant Front Office Manager:
- You must be passionate about delivering outstanding hospitality to our guests whilst demonstrating a thorough knowledge of hotel products and services.
- The ability to establish rapport and deliver high standards of service with a genuine and approachable manner is essential.
- Previous experience in a similar environment is essential.
- In return you will be rewarded with a fun and engaging environment.
Hand Picked Hotels is a collection of 20 country house hotels throughout the United Kingdom and Channel Islands. With welcoming and charming service delivered in inspirational surroundings, our guests are encouraged to feel at home, relax, kick off their shoes and indulge!
Our core values are family, initiative, welcoming, individuality, and local engagement - you make it Hand Picked.
Candidates must be eligible to live and work in the UK.
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