Assistant Customer Service Supervisor

Job Title: Assistant Customer Service Supervisor
Location: Stevenage
Starting Salary: £21,575 with the opportunity to progress to a maximum of £24,054 per annum (pro rata for part-time)
Hours: 18 hours per week
Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

Job Duties:
Do you enjoy working with people, have great administrative and customer service skills? This is an exciting opportunity to join the Stevenage team and support us to deliver our Inspiring Libraries: My Place, Strategy for Hertfordshire Libraries.

Working as part of a team, you will deliver excellent customer service to library customers, ensuring all information, services and resources are available and promoted to members of the public.

You will have the skills and abilities actively supervise the team, including staff timetabling, training and development. You will also support staff appraisals, and act as senior on duty as and when required.

You will have the ability to compile, maintain and provide effective returns for monthly financial and statistical information. You will actively engage with all frontline services in the Library, and outreach activities as required.

This role involves both meeting deadlines for admin returns, supervising staff and providing a service to customers. Therefore, you’ll need to be able to work under pressure at times and be extremely well organised, taking a pro-active approach to your workload.

We’ll need you to have a proven track record of delivering excellent customer service and be able to ensure work is carried out to a high standard within agreed KPIs. With highly developed interpersonal skills you will be confident in working with a team of staff. You’ll be competent in Microsoft packages.

Stevenage is a busy library with a large friendly team providing services, activities and events to a diverse community. Every day is different, and there will be plenty of opportunities to develop your skills and knowledge.

Closing Date: 19.11.2023
Interview Date: 04.12.2023