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Assistant Customer Service Manager

Posted 17 November by Willmott Dixon Featured Ended

Do you have a passion to provide the very best customer service! If so, we are looking for an Assistant Customer Service Manager to cover our multi-occupancy projects, reporting to the Customer Service Manager this role will be the front line support for our end users and residents in all of our multi-occupancy projects in the East Midlands. You will be East Midlands based preferably leaving around Nottingham and be prepared to travel throughout the region.

If you are successful in this role you will be responsible for:

  • Dealing with high volumes of customer queries
  • Travel to the customers home to solve or discuss any issues directly with the customer
  • Ensure effective team working between the customer service team and supply chain to ensure any customer issues are dealt with efficiently
  • Be objective and proactive in providing timely solutions to problems
  • Where appropriate work with operational staff to resolve major items of contention
  • Work with operational team to ensure tight cost control during defects period
  • Monitor all outstanding tasks weekly and ensure action on 'overdue defects', providing support to the Customer Service Administrator where necessary
  • Provide early warning of future problems/product failures to operational team and supply chain
  • Provide technical support to Customer Service Administrator
  • Identify health and safety high risk activities and manage accordingly
  • Ensure KPI targets are met for the customer service team

Essential and Desirable Criteria

Proven experience of:

  • Customer interaction and problem solving
  • A background in customer liaison and dealing with residents
  • Working remotely as well as within a team
  • Excellent at building relationships and a multi-faceted communication techniques
  • A full driving licence

In return we provide a competitive salary, comprehensive benefits package and the opportunity for you to develop your career with Willmott Dixon.

Additional Information

Willmott Dixon embraces diversity in the workplace.

About Us

Willmott Dixon is one of the largest privately owned Construction businesses in the UK. Our unique selling point is our people. We are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.

Willmott Dixon has very recently been awarded 14th place in the Sunday Times Best Companies Top 100 to work for and is the first major contractor and developer to win a Queen's Award for Enterprise in the category of sustainable development. We have also been recognised for outstanding investment in communities with a CommunityMark from Business in the Community.

We offer a competitive salary in addition to a comprehensive benefits package* including a company pension scheme, company car or car allowance, life assurance, discounted private medical cover, incentive/bonus schemes, employee trade discounts, and many more. We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognize and reward your achievements.

* Benefits may vary dependent upon the role and type of employment contract.

Reference: 33830527

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