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Assistant Customer Service Manager

Posted 27 September by Hays Specialist Recruitment Limited Ended

Assistant Customer Service Manager, Luxury Retail Company, London, £25,000, Immediate Start!

*SAP experience essential!*

Our client, an incredibly established, luxury Retail company with a huge European presence, are looking to recruit an Assistant Customer Service Manager to join their busy London office. Working in a fantastic office with 80+ FTE, this is an incredible opportunity for the right candidate!

Our client are located in zone 1 and employ over 200 FTE across the UK, both in head office and in various stores/concessions. Due to a sustained period of growth, they are now actively seeking an Assistant Customer Service Manager to join their team on a permanent basis, immediately. In a nutshell, your responsibilities will include:

  • Managing orders from wholesalers
  • Providing an incredible customer service to a small portfolio of B2B clients
  • Centralising the relationship with clients in the order to cash process
  • Reviewing and providing information on customer orders
  • Managing order to cash flow of activities
  • Analysing and modifying orders and deliveries
  • Printing and sending delivery note copies as requested
  • Creating debit/credit notes in the system
  • Registering customer complaints
  • Managing and generate invoices/billings documents
  • Following up on overdue or bad debt

    In order to be considered for this positions, it is ESSENTIAL that you have the following:
  • Experience in using SAP
  • Excellent communicative skills (fluency in French desirable, not essential)
  • Proactive approach to customer service
  • Organised, structured approach to work
  • Fun, sociable personality

    Working hours: Monday to Friday, 9.00am - 5.30pm

    Our client are looking for the right candidate to grow with them in this position, with the opportunity to take over a team very possible, should you succeed in the initial position. Our client are also looking to move very quickly on this, so any interested candidates are urged to apply at their earliest convenience!

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Required skills

  • SAP
  • London
  • Assistant Customer Service Manager

Reference: 33409017

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