Area Manager (High Wycombe area to cover Oxford and M40 corridor)

Posted 23 February by RSC Recruitment Easy Apply
Purpose:To manage the day to day cleaning operation of your portfolio whilst leading and motivating your direct reports and to operate consistently within Company policy; making best use of the resources available to you, while consistently providing excellent customer service.Key Responsibilities:

Responsible for overseeing a portfolio of approximately 40 sites across the Cleaning Division.

  • Meet and where possible, exceed client expectations whilst operating within agreed budgets
  • Recruit, induct and train suitable staff ensuring compliance with vetting procedures and ensure cover at all times
  • Maintain numbers of staff at the agreed levels to maintain contract standards
  • Control wage spend in line with agreed budgets set by the Regional Manager and Account Director
  • Monitor client satisfaction and service delivery on a monthly basis, through client meetings, monthly call log/complaints reports
  • Carry out frequent site visits, both random and pre-planned to ensure service delivery is being met, escalating any issues to the relevant Regional Manager
  • Carry out random and pre-planned audits including compliance and quality on a monthly basis.
  • To deliver strategies to reduce staff turnover to include induction programme, training, feedback, performance management and personal coaching
  • To oversee the site based training matrix for all personal to ensure training is delivered.
  • Ensure health and safety of all employees and appropriate client or public
  • Ensure that site documentation is maintained and correct
  • Ensure products, equipment and materials are properly stored, used, maintained and controlled and fall in-line of agreed budget
  • Ensure all administration is undertaken to provide the Company and the Client with the information they require to given deadlines
  • Ensure that all personnel obey all site rules and maintain a smart appearance, including the wearing of company uniforms
  • Follow the Company grievance and disciplinary procedures
  • Ensure activities are undertaken in line with quality management, health & safety, legal requirements, environmental policies and duty of care
  • Uphold, safeguard and promote the Company’s values and philosophy relating to ethics, integrity and corporate social responsibility.

Skills Required:

  • Ability to work well in a highly pressurised environment
  • Motivate and lead the team to new levels of development and achievements by regular coaching and one-to-ones with your direct reports.
  • Make sure Customer needs are met at all times.
  • Ability to communicate effectively with people at all levels
  • Able to accurately record data
  • Industry experience preferred
  • Excellent communicator at all levels
  • Ability to work on own initiative with minimum supervision
  • Strong team working ethic and flexibility
  • Ability to manage resources and cope under pressure
  • Health & Safety awareness/training
  • Strong customer service skills
  • IT literate

Reference: 34544624

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