At the National Trust we’re uniquely positioned to offer food experiences centred around amazing people, authentic provenance, real ingredients and special places, harvesting from them (from our kitchen gardens and our tenant farmers) and helping to protect them with the profits we make. We call this 'Good Food, Doing Good’.
This is a hugely exciting time to join the Commercial team at the National Trust; our Food and Beverage business grows year on year and we’re investing in people, facilities and our offer at an unprecedented level. As part of this investment we’re expanding our team of Area Managers to make sure that our cafes and property-based teams have the right support to continue to grow to meet our visitors’ demand and generate more money to protect our special places forever, for everyone.
Area Managers play a vital role in our Food and Beverage business, working collaboratively with property teams to successfully deliver the National Commercial Plan.
The Hours: Full Time - 37.5 hours per week. The Salary: £40,071 per annumDuration: Permanent Vacancy
Interview Dates: We’ll be interviewing for this opportunity in Swindon on the 10th, 11th and 12th February. We’d like the successful candidates to join our team after 1st March.
What It’s like to work here
We’re passionate about providing exceptional food experiences to our visitors, day in day out. You’ll use your commercial expertise and people skills to contribute to an important cause in inspirational surroundings.
Looking after a portfolio of properties you’ll work closely with key stakeholders including General Managers and Food & Beverage Managers to grow profitability and embed change. Attached to this advert you’ll find details of the portfolios which are currently available. Please specify in your application your preference on portfolio.
The Area Manager role is operationally focussed and supports an operation that welcomes visitors 363 days of the year. As such the Area Managers’ working pattern reflects this and includes working weekends, evenings and public holidays in response to business need.
What you’ll be doing
Reporting to the Head of Operational Delivery, you’ll;
Support your portfolio of properties in developing action plans to drive proactive solutions, delivering profit and sustainable growth
Work collaboratively with General Managers and Food & Beverage Managers, helping to drive and deliver property objectives
Work with financial business partners to influence and plan budgets
Use your expertise to change perceptions and ways of working to drive business performance
Ensure effective controls are in place so that your portfolio remains compliant, follows relevant legislation and adheres to internal processes and procedures
Work with internal stakeholders to support Food & Beverage recruitment, contribute to staff development plans and utilise internal opportunities to upskill property teams
Share best practice, learnings and offer support to ensure brilliant service is delivered every day
National & Regional travel is an intrinsic part of this role. A company car scheme is available to staff who drive a minimum of 10,000 business miles a year, but this is subject to the portfolio that you manage.
The Area Manager role provides support to our General Managers and on-property Food and Beverage teams but does not involve line management responsibility.
The role profile attached gives you further detail of the Area Manager role and responsibilities.
Who we’re looking for
To be successful in this role you’ll need to demonstrate:
Strong commercial acumen and demonstrable technical knowledge of the food and beverage business
Multi-unit operational management experience within a national organisation
Ability to assert and challenge in a supportive manner
Financial acumen regarding management and delivery of budgets
Proven track record of performance leadership, ability to analyse issues holistically, using judgement to arrive at effective solutions and implement performance improvements
Demonstrable consulting and coaching skills
Proven influencing skills whilst improving stakeholder engagement
Ability to deliver change within an evolving commercial business
Strong communication and diplomacy skills to navigate challenging conversations and influence change
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