Area Development Manager

Posted 3 days ago by Brite Recruitment Ltd

Area Development Manager

Competitive Salary and Company Benefits

Birmingham

Our Client a rapidly expanding organisation within the Funeral Sector is looking for an experienced Area Development Manager to join their team. With over 140 branches, the company have grown significantly. The company is investment backed and has strong acquisition targets to triple further in size over the next 5 years. It really is a great time to join the organisation.

Reporting to the Regional Development Director, you will ensure the consistent delivery of the highest levels of client service in this multisite management position across 8 branches in the Birmingham area. You will focus on building and maintaining the image of the business in local communities, growing the business consistently through community engagement, opinion formers and building the local reputation.

Key responsibilities include: -

  • Leading, inspiring and motivating the area teams to deliver excellence in client service
  • Ensuring the consistent performance of assigned branches to key indicators and metrics across Client Service measurements, financial targets and business growth goals
  • Satisfying budgetary controls on a monthly, quarterly and annual basis
  • Increasing market share and achieving business growth
  • Working collaboratively with all employees and senior management teams
  • Improving the scale and quality of community outreach activity in the local area, building positive and proactive relationships
  • Ensuring the consistent delivery of the highest levels of client service
  • Managing the performance of all employees under your direction
  • Suggesting refinements and improvements in client service and assisting with in house training to improve performance
  • Ensuring successful audit results of quality standards for the branches
  • Ensuring that company policy and procedures are adhered to at all times across each branch
  • Keeping aware of and being sensitive to the needs of bereaved people
  • Identifying the training needs of the teams to ensure they are fully trained in all ranges of services
  • Identifying and implementing specific marketing initiatives
  • Sharing "best practice" and successes with colleagues

To be considered for this role suitable candidates will have: -

  • Proven, substantial experience within the funeral industry ideal
  • Experience developing/managing teams, driving effective teamwork
  • Dedication to the provision of excellent funeral services
  • Exceptional client focus
  • Building and maintaining client relationships and service standards
  • Effective communication and interpersonal skills
  • Strong community engagement and presence
  • Excellent IT skills
  • Experience of managing a multi-site, customer facing business
  • Hold a current driving licence
  • Good commercial knowledge
  • Copes well with administration and process

Brite Recruitment are an independent Recruitment Consultancy operating UK wide. We recruit for SME’s, National and Global Clients across the commercial Spectrum placing permanent, contract and temporary professionals.

Required skills

  • Management
  • Marketing
  • Recruitment
  • Senior Management
  • Training

Application questions

Do you have proven skills in multisite team management?
Do you have strong commercial business knowledge?
Do you hold a full UK drivers licence?

Reference: 34714379

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