Area Controller

Key Responsibilities and Accountabilities

  • Diary management and logistical planning to maximize utilization and performance of engineers
  • To maintain and improve customer service through on time communication and delivery of service documentation and certification to both customers and field staff
  • Communication with current and new customer base to ensure planning and confirmation of engineering jobs
  • To maintain accurate records relating to customers, customer jobs and new business opportunities
  • To answer all incoming queries for engineering work within a strict SLA
  • To identify and promote additional services relevant to the customer profile and actively promote the groups services to all customers
  • Create and maintain accurate performance metrics for business area and provide analysis and recommendations on improvements
  • Taking incoming customer calls to book service and breakdown visits, giving telephone advice and determining if an engineer required and the priority of the call. Assisting customers with queries relating to the areas of business including legislative compliance
  • To improve customer and job level retention through delivery of excellent customer service
  • To effectively manage a team of field based engineers in a geographical area

Application questions

Available to start immediatley?
Customer support experience?

Reference: 33294551

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