Area Cleaning Manager

Posted 18 April by SB Recruitment
Featured

Job Purpose

For a portfolio of largely retail customers across the area, plan, co-ordinate and control the activities of the cleaning team to maintain and enhance customer relationships and meet organisational and operational objectives.

This is a hands on role and the sites are largely 1 and 2 cleaners jobs. You will be required to cover for missing cleaning staff when necessary.

You will need to pass an enhanced DBS check.

Key Responsibilities

  • Develop and implement cleaning policies and procedures.
  • Communicate customer service standards.
  • Review and assess customer service contracts.
  • Oversee the achievement and maintenance of agreed customer service levels and standards.
  • Direct the daily operations of the cleaning operatives.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
  • Ensure the necessary resources and tools are available for quality customer service delivery.
  • Handle complex and escalated customer service issues.
  • Ensure budget requirements are met.
  • Evaluate and performance manage staff.
  • Identify and address staff training and coaching needs.
  • Plan and manage recruitment and selection of staff.
  • Any other duties that may be deemed appropriate to this role.

key skills

  • Communication skills
  • Customer service focus, supervisory skills
  • Problem analysis and problem-solving,
  • Decision-making,
  • Planning and organizing
  • Initiative
  • Flexibility

If you believe you have the necessary qualities for the role, please apply online.

Required skills

  • Communication Skills
  • Flexibility
  • Organisational Skills
  • Supervisory Experience
  • Planning

Application question

Do you have experience in a similar role?

Reference: 37788539

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