Apprentice Customer Service Assistant (18 month Fixed Term Contract Initially)

Posted 11 April by JF Hillebrand UK Ltd

City, country: Hedge End, Southampton, United Kingdom


Would you like to be working for the market leader in the field of bulk beverage logistics? We currently have a vacancy for an Apprentice Customer Service Assistant in our Operations Department based in the Hedge End, Southampton Office. Do you have excellent Customer service skills? Are you able to work under pressure? with a genuine desire to support our Customers Businesses finding innovative solutions and options to help them through a first class service?

Then we might be looking for you.

Job Purpose

To ensure that all Operational targets in relation to service, quality and productivity are met at all times by assisting the operations team. To learn the Freight Forwarding business.

What will you do?

  • To learn from & assist the current the Current team and develop the required skills to become a fully trained Customer Service Coordinator

  • Accurate input of data

  • Raising customer orders on the system (FLOW)

  • To maintain the System Data (FLOW)/Axis for the whole team.

  • Efficient use of available communication tools to confirm all arrangements specific to the transport process and miscellaneous/ancillary transactions

  • Selecting approved suppliers whilst considering cost and commercial viability

  • Assist in the processing of both sales and purchase invoices

  • Maintain excellent lines of communication with both customers and suppliers

    What do we expect from you?

  • Excellent customer service skills

  • Excellent communication skills

  • Self-motivated

  • Team Player

  • Able to work under pressure

  • Enthusiastic and driven to achieve targets and objectives

  • Excellent customer service skills

  • Good computer skills including Word, Outlook and Excel

  • Good standard of general education

  • Excellent verbal & written English

What can you expect from us?

  • £12,000 per annum

  • 3 x Death in Service after successfully completing a probationary period

  • Company Pension Scheme after successfully completing a probationary period

  • 20 days Holiday plus Bank Holidays per annum (Increases from year 3 by 1 day per year to a maximum of 25 days)

  • 1 Birthday day per year


Then please send your CV and covering letter to Cherrie Lees.

About JF Hillebrand Group

JF Hillebrand Group is the world’s leading logistics provider to the beverage trade operating in 90 different countries. Since inception in 1844, the company has been dedicated solely to the efficient and cost-effective logistics of beverages. Today, we work with some of the world’s leading retailers, producers and brewers to manage the global flow of beverages.

Our companies take pride in being part of an innovative group, ever changing to the needs of the market in which we operate. As well as offering first class logistics services, our companies also lead the way in the development of leading edge products, services and IT tools for the industries in which they operate.

Whilst we continue to grow and expand our horizons, we recognize that it is our people, ideas and values that enable us to do what we do.

For more information please visit


By applying you are consenting to your details being passed to the Gateway Consortium for review, you will be contacted directly by them if your application is being considered.

You may also Contact Celia directly.

PLEASE NOTE: We do not hold CV's on file if you are unsuccessful at progressing to the next stage in the application process. Unsuccessful CV's will be deleted from any systems we use as a business, once the post has been filled. We do hold basic information about applicants this consists of their name and job role applied for, any reason for rejection and the source of your application, by apply you are consenting to us holding this information for a period 1 year.

PLEASE NOTE: Given the high number of applications we receive, we are unable to provide feedback for unsuccessful applications in the initial CV reviewing stage.

AGENCIES: This role is not open to agency submissions.

Required skills

  • Apprentice
  • Customer Service
  • Freight Forwarding

Application question

Do you have the right to work in the UK?

Reference: 37734414

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