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Apprentice Coach - North

Apprentice Coach - North

Posted 27 March by TUI in the UK

At TUI we’re passionate about the development of talent and creating a strong pipe line of early talent across the business to deliver our growth strategy.

As an employer provider of apprenticeships we have made a commitment to have 2000 apprentices by 2020 and you’ll be an integral part of the Early Talent and Apprenticeship team who will lead the way in achieving this.

Within the travel sector we set high performance standards and achieve excellent results by putting our customers at the heart of everything we do. If you’re a talented individual who wants to learn, grow and drive their career, there is a bright and rewarding future in joining TUI.

This role will be covering our Northern Region Retail Estate and therefore ideally access to locations such as Northumberland, North Cumbria and Scotland will be required.

What you will be doing

As an Apprenticeship coach, you’ll provide high quality face to face and remote coaching to our Retail apprentices to ensure they achieve the knowledge, skills and behaviours required to complete their Level 3 Travel Consultant standard.

You will also work closely with the retail teams at all levels to educate, promote, and achieve apprenticeships successfully ensuring that apprenticeships are at the top of the retail people agenda.

The responsibilities of the role will be to:

Build and maintain effective relationships with learners, their colleagues, management teams and other departments.
Evaluate, update and feedback on learning plans to learners and their managers.
Provide support and guidance to all learners and managers in the use of our apprenticeship learning management system.
Seek regular feedback from learners and their management teams to highlight trends, identify potential issues, share successes and develop ideas for improvement.
Design and update the training materials and content
Contribute to our Quality Improvement Plan and Self-Assessment Report.
Provide, maintain and develop regular meaningful learning data.
Keep learner portfolios up to date at all times by:

  • Completing reviews on a quarterly basis
  • Signing off learner’s work according to our Service Level Agreement

Champion our responsibilities in the area of Data Protection to ensure other teams understand how to safeguard sensitive learner data in line with the GDPR.
Proactively and consistently provide quality data to the team and follow the awarding body / Ofsted/ ESFA guidelines of compliance
Work closely with the Early Talent and Apprenticeship team to consistently improve, develop and implement processes and procedures to enhance the learning experience.
Act as a subject matter expert in order to support new members of the team or newly introduced qualifications.
Actively participate in cross collaboration with other teams within HR and the wider business in order to improve ways of working and develop consistent processes.
At all times work in accordance with the Early Talent & Apprenticeship “Learner Journey” and associated policies and procedures.
Proactively seek and report on learner achievement in order to support nominations for recognition for both internal and external awards.
Provide pro-active and insightful support to the team for exercises including but not limited to, Awarding body or Ofsted visits.
Take responsibility for your own continuous professional development to ensure that programmes are delivered in-line with awarding organisation and funding body requirements.

What we are looking for

The ideal candidate will be passionate about supporting learners and delivering high quality learning programmes, including apprenticeship standards and helping learners to succeed. You’ll be efficient and effective and have the drive and energy to make a difference in each learner’s journey. Excellent attention to detail alongside your technical skills will be key factors in being successful in this role.


  • Proven communication and presentation skills combined with the ability to work effectively at all levels of the business
  • Demonstrable ability to engage and inspire others
  • Previous experience or in depth practical understanding of travel retail operations
  • A track record of managing a busy workload with competing priorities
  • Willingness and ability to quickly learn new tools and work towards new qualifications if needed
  • Excellent organisational skills and ability to work flexible hours
  • Ability to visit learners as per case-load, per geographical allocation, some overnight stays may be required
  • Full, current driving licence
  • Functional skills/ GCSEs in Maths and English at level 2


  • Experience with MS Office Suite or Office 365, would be an advantage
  • Assessor qualification
  • Teaching qualification
  • Knowledge of apprenticeship frameworks and standards
  • Knowledge of the Common Inspection Framework and Ofsted requirements
  • Knowledge of awarding organisation quality assurance processes and procedures

Working within TUI group

TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.

It’s our people that make us number one. 

TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. Join us now and shape the future of travel.

You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.

How to apply

Apply online, we just need a few details from you and your CV. 

Reference: 37279329

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