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Appointment Coordinator - TELEPHONE CUSTOMER SERVICE

Posted 5 January by ARC Ltd Ended

This is a chance for someone with customer service experience to break into the financial services industry's boom market. Our client is looking for good communication skills, enthusiasm, desire to learn and a considerate/empathetic personality. An expanding business, very successful in this market and able to provide solid, long-term opportunities for people who apply themselves - this is by no means a static role and our client will also consider recent school/college/University leavers.

The Company:This is a rapidly expanding product provider having grown from inception 13 years ago, to around 1,000 people now. This dynamic company provides excellent benefits, a positive working atmosphere and plenty of opportunities for progression.

The Role: This role is crucial to the overall success of the company. You will be responsible for booking 1st appointments for the sales force and this is achieved through both inbound and outbound calling from warm leads generated across all the corporate partners that the company operates with. You will also revisit leads generated previously when the timing was not right for the customer to go ahead. There are NO COLD CALLS and this is NOT A SALES ROLE - all customers are aware of the company and they take Treating Customers Fairly, this is not an appropriate market for hard sales tactics.

The post requires energy and a focus on delivering high levels of customer satisfaction together with the ability to relay the company’s Service, but as this is a non-advisory role, you are not able yourself to sell the company’s products etc. Additional duties include liaising with the Field Advisers to maintain their diaries and accurate updating of the system.

Skills / Experience Required: You should be able to demonstrate experience of working within a customer focused environment. Our client requires a self-starter, happy to work from their own database of work, happy to be on the telephone for 2 hours+ per day, looking to make 4 appointments per day.

Additional Information: The role pays a basic of £20,000 and bonus opportunity of up to £5,000 as well as a comprehensive benefits package including pension.

The Appointment Coordinator position is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 20 years experience in this field. Areas of expertise include employee benefits/group risk, compliance, pensions, flexible benefits, paraplanners, sales support, underwriters and IT related roles. We predominately focus on London and The Home Counties, although we have also been successful in offering national solutions and overseas. Check the website and feel free to call Darren Snell at any time.

Required skills

  • Appointments
  • Contact Centre
  • Customer Service
  • Financial Services
  • Graduate Entry

Reference: 33121171

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