I am currently looking for an Applications Support Technical Lead to join a top bank based in London. The role will be a permanent role and will be working on a new project within the business.
Managing the day-to-day service for Open Banking ensuring compliance with SLAs, timeliness, quality of information, escalation and notification as appropriate;
Pro-actively monitor the Production environment, respond to alerts raised through monitoring applications and mitigate any customer impact;
Ensure that all applications run smoothly and customer enquiries are resolved professionally;
Flagging the major incidents to senior management as soon as possible and ensuring they are kept abreast of major developments in a timely fashion;
Working closely with other technical support teams - both internally and externally - to resolve customer incidents within SLA;
Experienced Application Support Lead
Experience with supporting a Digital platform
Ability to debug complex issues related to exposing APIs & API calls;
Experience using service management software such as BMC Remedy;
Experience supporting Java applications running in IBM WebSphere application servers on Linux and UNIX operating systems;
£50,000 to £70,000
If you feel like you are a strong match for my requirements, please send me over an updated copy of CV and I will get back in touch.
McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
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