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Posted 16 January by REED
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The post holder will work within the Children's Application Team and provide first line support for colleagues with Capita One, our clients education services management system and Liquidlogic's LCS case management system.

Preferable to have experience of supporting either Capita One or LCS.

The Applications Support Officer will assist with the maintenance, development and upgrade of the department’s business systems ensuring they meet business requirements, operational needs and contribute to the efficient running of services.

The post holder will be responsible for providing high quality day-to-day support and advice to users of the department’s main systems namely Liquidlogic’s LAS and to identify and resolve requests that cannot be resolved by the service desk.

  1. To assist the Application Manager in maintaining and developing the department’s databases, including system administration, security access, undertaking changes to the database as necessary and requesting system changes.
  2. To maintain the integrity of the database, undertaking code changes as required and carrying out amendments to the system as and when changes occur to operational or departmental procedural practices.
  3. To work closely with the service desk and provide day-to-day advice and support to system users and monitor the availability of the systems in accordance with agrees standards.
  4. To provide assistance over the phone or through the use of remote support tools such as Dameware to manage incidents, requests and changes and escalate to Digital Services or external software suppliers as necessary.
  5. To monitor agreed data integrity and security standards for the system; co-ordinating requests for access to the system within departmental procedures.
  6. To examine new releases in conjunction with the Application Manager, perform systems integration and testing and present final test results, document and obtain agreement and approval. Check results and undertake user acceptance tests.
  7. To maintain accurate records of incidents, requests and keep accurate documentation on dealing with recurring issues to assist with the transfer of knowledge and good customer support.
  8. To prepare and update system administration documentation and other manual records as required.
  9. To be responsible for maintaining the system’s reporting tools and to design and run reports using a range of applications such as Business Objects and MS SQL queries and integrating systems and data as necessary.
  10. To develop systems for monitoring the quality of the data on the database and identify areas of concern to the Systems Manager or Performance Management Team.

Extensive experience of maintaining Liquidlogic’s LAS system, maintaining user security for access to systems, ensuring the integrity of the data and guaranteeing information retrieval.

Technical background combining considerable experience of providing technical support to system users and convey instructions to system users to resolve issues.

Sound understanding of social services and the role of information systems.

Experience of writing SQL queries and Business objects, including administration of universes and security functionality.

Ability to assimilate detailed knowledge; understanding and application of social care database, LAS, requirements and legislation ensuring the integrity and quality of the data.

Reference: 36997902

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