The ideal candidate will have a background working in an application support team providing business-to-business application software solutions. Confidence discussing accounting, purchasing and procurement concepts with users is of critical importance.
The ideal candidate(s) will have a minimum of 5 years' experience in delivering or supporting software or web-based procurement products on behalf of a software manufacturer at a software vendor or at a major UK software reseller or system integrator.
Exposure to MS SQL Server and its interoperability with web applications is desirable to aid case investigation and resolution.
Although the role will vary from time to time, the key areas of responsibility for our support team are as follows:
* Quickly dealing with Customer queries through our helpdesk support suite and via telephone
* Assisting our customers with the impact of configuration changes to our products
* Assisting with the Quality Assurance of our product of interim software releases
* Interacting with Middle Level and Senior Managers across various clients
In the main this role will be providing support to end user customer staff. These users rely upon support consultants to answer questions and solve problems that they cannot solve in-house themselves.
You will hold application knowledge and technical skill with the ability to work under pressure whilst managing high workloads in a constantly changing environment.
Demonstrable ability to deal with high volumes of support traffic and working alone whilst under pressure is essential. Excellent telephone manner and confident approach to any scenario along with excellent time management and problem-solving ability.
Experience of dealing with high volumes of concurrent case load and working under delivery and time pressure is essential. A basic technical background in MS SQL Server and confidence working on deployed cloud and on-premise web applications is required although you will be supported by a team of technical consultants/DBAs to assist with integrations and more complex database tasks.
My client operates a friendly, matrix management structure to allow staff to work with key colleagues across the business to assure customer success. Knowledge transfer and sharing internally and externally with our customers will be a key part of our success going forward.
Elevation Office Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Customer Service Advisors and Office Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
- IT consultant
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