We are recruiting for an Application Support Team Manager to join a global library services organisation, a leader in information technologies and innovative online services, in this newly created role.
You will be based in our client’s Sheffield office, managing the UK Application Support Team. The UK Support Desk is the first point of contact for support queries from institutions subscribing to the wide range of the organisation’s library service products.
You will manage the performance of the support operation and its continuous improvement; managing and developing the support team as well as playing a role in the direction of the Operations Department, as a member of the Management Team. You will be involved both in the overall management of the support workload, and in the day-to-day support provided across the range of the organisation’s products.
You will be an IT literate graduate, with significant experience of managing and developing a support team, and with a strong commitment to excellent customer service and continuous service improvement
Ideally you will have experience of the library sector, either directly in libraries or working for a library service provider.
On offer is an opportunity to manage an established team and develop a long-term career in a firm that prides itself on developing its people in an innovative environment.
If you would like to discuss this role in further detail please call Neil Currams on or email your details to
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