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Application Support Specialist - Banking

Posted 4 January by LoveWorkLife Limited Ended

Application Support Specialist

A technical Application support specialist is needed by a Tier 1 bank in London to help defining and driving the application support and service management global strategy. This is a mid-senior role with good progression available.

Key accountabilities of role:

  • To ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries
  • Technical Support and Maintenance of the Business Service and Applications
  • Being recognised as the 'go to’ person for incidents and ad-hoc.
  • Ensure that the technical integrity and quality of the applications / services is maintained
  • Responsibility for the technical solution to incidents, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue.
  • Prioritization of individual Incidents and ensuring the delivery of solutions in line with the Operational Level Agreements
  • Out of hours cover and support, providing expertise and specialized system knowledge
  • Train, develop and mentor colleagues to ensure full development of their potential

Personal and technical skills:

  • Highly effective communicator
  • Proven liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders
  • Able to quickly absorb and assimilate large amounts of technical information and data
  • Can identify potential risks and benefits of emerging technologies
  • Self-starter and ability to operate independently
  • Detailed Knowledge of products/functions
  • Support for multi-tier applications, Web Services, FAT applications and windows server applications
  • Good knowledge of IBM Websphere Application Server, and/or JBoss, and/or Windows IIS server management
  • Experienced with SQL queries, preferably Oracle and DB2
  • Good knowledge of Java application support
  • Knowledge of J2EE will be an advantage
  • Large-scale blue-chip organisations preferred

For more information about the role and client, please apply and we will be in touch!

Required skills

  • Application Support
  • Applications
  • Java
  • Unix
  • Incident Management

Reference: 34143101

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