Application Support Manager

Posted 8 November by Spectrum IT Recruitment (South)
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Application Support Manager urgently required by a market-leading software company based in London.

The company are pioneers of technology that solves real-world, business challenges working with companies across the Globe. Due to planned growth the company need an individual with managerial and customer handling experience, as well as software engineering / diagnostic experience.

The Application Support Manager will be responsible for the smooth running of the Support team, and will be a proven leader who can prioritize, communicate and deliver. The Application Support Manager will be from a technical background and will be expected to be able to write, support, and extend diagnostic and testing tools, reproduce customer problems, and produce example code for customers.

Key responsibilities:

  • Maintain oversight across support tickets and their progression
  • Developer key customer relationships
  • Training new members of the team
  • Provide a diplomatic presence in high profile tickets
  • Development and delivery of in-house analytics and reporting tools
  • Develop and deliver new customer communication media
  • Assist with new releases

Technical skills:

  • Programming experience in either: Java, JavaScript or C#
  • Experience using and supporting high performance distributed software
  • Experience working in a support team for a software provider, or similar.
  • Modern IP networks and common production deployment feature, e.g. load-balancers, firewalls and proxies
  • Linux and Windows

Any experience in one of more of the following would be advantageous:

  • iOS, Android
  • Java Mission Control and JFR analysis
  • OpenSSL
  • Wireshark
  • Scripting languages such as Python

This is an opportunity to join a successful, stable company offering the chance to work on cutting edge projects with a global team. If you are looking for a new challenge please contact or call .

Reference: 39330245

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