Application Support Manager - EMEA - BlockChain - Web Applications
Avanti Recruitment is working with an exciting Enterprise Blockchain Software company in Canary Wharf who are about to go through significant growth and are looking for an Application Support Manager who can make the step up to a Head of Global Support role in future. Clients include oil and gas companies, banks, payment firms, and enterprises across various industry sectors.
This will be a challenging but rewarding opportunity to own the Application Support function for the business including setting the support strategy and processes, growing the application support team. You will be the first hire on the Support team so they need someone who has the skills to take on a technical role currently but can easily grow with the organisation as the demands of the job will change very quickly (big plans over the next 9-12months) into a more senior and strategic position. Your job title from the start will be Head of Application Support but initially this will still require you to be technically hands-on in dealing with customer issues with their software products, replicating issues, finding and reporting bugs or compatibility issues back to the development team and supporting commercial customers with any issues from 1st to 3rd Line problems.
On joining your role will be to assess the Application Support needs of the business, set the strategy and define the structure and tools required to support their software applications for customers across Europe. You will quickly grow a team around you so you will need good man management skills and the vision to anticipate the required resources as their business quickly grows.
To be considered you will have experience in an Application Support Manager or Head of Application Support role and strong knowledge of how to support enterprise web applications. Furthermore you must have the vision and drive to own, lead and manage the Application Support Division initially in the UK and Europe but in the future this is likely to become a global role covering their operations in North America and Asia. An appreciation of block chain technologies and their application would be beneficial but not essential.
Salary: £70,000 - £90,000 + benefits
Location: Canary Wharf
Apply now for immediate consideration.
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