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Application Support Engineer

Posted 1 May by reed.co.uk Easy Apply Featured Ended

Join us at reed.co.uk, one of the UK's largest online jobsites, as an Application Support Engineer to help solve our customer's technical problems to help ensure a great experience using our products.

Who you will you be helping? We help millions of jobseekers across the UK connect to the right jobs for them. We do this through our websites and mobile apps. Sometimes, things don't always go to plan and people need a little technical help. That's where you come in, as our 3rd line of support you'll be able to resolve the issues others just couldn't.

As part of our wider in-house Development team you will be responsible for incident resolution either by providing troubleshooting, customer support or resolution. You will also handle the application service requests for a number of our internal tools.

What you'll do

  • Incident troubleshooting
  • Work closely with our Customer Experience team to provide outstanding customer support
  • Incident resolution
  • Management of service requests
  • Incident management reporting

What you'l have experience with

  • Understanding of web applications and APIs
  • HTML, CSS, T SQL
  • API client configuration and testing
  • Strong problem solving ability
  • Great customer service skills

Here at reed.co.uk we are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Required skills

  • Application Support
  • Customer Service
  • Problem Solving
  • Web
  • 3rd Line

Reference: 35032264

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