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Application Support Engineer

Posted 25 January by The Platinum Group Easy Apply Ended

Title: Application Support Engineer

Location: Bermuda (the island)

Salary: $100,000 - $110,000 US Dollars (low tax deductions)

The Application Support Engineer will be responsible for working with business users and the Information Technology team to provide application support services across a variety of business applications and systems.

Why work in Bermuda? International work experience. Low tax. One of the most beautiful countries in the world, with amazing weather all year round!

Core responsibilities include:

  • Provide daily Level 1 & Level 2 application support, working closely with Development, QA, Release Management, Operations and business users
  • Gather and analyse application logs and performance metrics and work with Engineers to troubleshoot and debug application issues and follow through to resolution
  • Develop and execute effective test scenarios, scripts and use cases with consideration to cross functional and process stream impact where necessary
  • Monitor applications, servers, databases and scheduled jobs related to applications under support
  • Install and validate application releases and patches primarily for core COTS applications
  • Identify process improvements for support related functions and other SDLC processes with specific focus on COTS applications
  • Participate in ad hoc projects and triage meetings to provide support to the business
  • Work with 3rd party vendors as needed on vendor-related support requests/issues and act as detail knowledge and liaison point with vendor technical representatives

Qualifications and experience required:

  • University degree in Computer Science or in a related field or equivalent work experience
  • A minimum of five years’ experience supporting critical software applications, ideally core COTS applications in financial services
  • A minimum of five years’ experience in SQL Server (T-SQL, SSIS, SSAS, SSRS)
  • Proven understanding of programming languages, web technologies, and relational database concepts
  • Experience leading procurement assessment and bug-fixing of COTS applications
  • Financial services or insurance industry knowledge would be an asset
  • Experience with customer-centric data systems with specific knowhow on data integrity, integrations, accessibility and insights
  • Ability to work efficiently, either independently and within a team environment
  • Demonstrable knowledge of software development life cycles/methodologies including agile/waterfall with the ability to contribute to development activities

Required skills

  • Sql Server

Reference: 34324542

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