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Application Support Engineer

Posted 27 February by KCS LTD - IT RECRUITMENT SPECIALISTS Easy Apply Ended

We are looking for an Application Support Engineer to help support our cloud migration software solution, in a fast growing and exciting organisation that puts people and innovation first.

We are a Google Cloud Premier Partner and leading reseller of G Suite Business solutions that transform organisations while reducing costs. We are trusted by many well-known businesses, Government and Education establishments around the world to help them take full advantage of Google Cloud Platform and G Suite.

Alongside this we have our own innovative software products covering mailbox and data migration alongside user management, for all widely used platforms.

This exciting role is based in our city centre Manchester Office working with the Product Support and Migration Teams, where you will ensure that client support queries are resolved in a timely, professional manner and cloud migration projects are completed within the targeted completion date.

You will receive excellent support and training from the technical and dev teams, and you will collaborate with colleagues within the team and also with departments across the business such as Sales, Development and Professional Services.

Your role will be supporting our in-house developed migration tool, on which you will be fully trained. An in depth knowledge of application support, the fundamentals of IT and service desk practices with an understanding of the ITIL framework is highly desirable, along with experience of working on a service desk in a high pressure environment and communicating with customers across the world.

The ideal candidate will have a positive attitude towards excelling in their career and keen to be part of the growth and development of a fast growing and innovative business.

Key Responsibilities

Provide support and advice to clients on Product suites

Take ownership of support related queries

Adhere to the client’s Service Level Agreements dealing with enquiries in a professional and timely manner

Contribute towards continual improvement of service and regular reporting

Key Skills

Technical expertise Google G Suite Platform, or O365.

Understanding of Cloud Migration principles

Analytical, investigation and troubleshooting experience

Issue identification, reproduction and Data gathering

Software testing

Log/trace file analysis

Able to convey clear messages to customers at all levels of seniority

A natural curiosity of applying technology to solve problems

Have good organisational and time management skills

Advantageous Skills

Have an understanding of cloud services

G Suite Administrator

Exchange, Office 365 and Sharepoint administration

GCP (Google Cloud Platform) familiarity

Lotus notes

GroupWise

Windows File Systems and Network Drives

Archive formats (EML, MBOX, PST)

Be familiar with ITIL framework

Knowledge of Jira and Jira Service Desk

The ability to communicate in languages other than English

Experience in SaaS/IaaS, specifically Google Technologies

Required skills

  • Application Support
  • Migration
  • Product Support
  • Data Migration
  • Migration Projects

Reference: 33820221

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