We are looking for an Application Support Engineer to help support our cloud migration software solution, in a fast growing and exciting organisation that puts people and innovation first.
We are a Google Cloud Premier Partner and leading reseller of G Suite Business solutions that transform organisations while reducing costs. We are trusted by many well-known businesses, Government and Education establishments around the world to help them take full advantage of Google Cloud Platform and G Suite.
Alongside this we have our own innovative software products covering mailbox and data migration alongside user management, for all widely used platforms.
This exciting role is based in our city centre Manchester Office working with the Product Support and Migration Teams, where you will ensure that client support queries are resolved in a timely, professional manner and cloud migration projects are completed within the targeted completion date.
You will receive excellent support and training from the technical and dev teams, and you will collaborate with colleagues within the team and also with departments across the business such as Sales, Development and Professional Services.
Your role will be supporting our in-house developed migration tool, on which you will be fully trained. An in depth knowledge of application support, the fundamentals of IT and service desk practices with an understanding of the ITIL framework is highly desirable, along with experience of working on a service desk in a high pressure environment and communicating with customers across the world.
The ideal candidate will have a positive attitude towards excelling in their career and keen to be part of the growth and development of a fast growing and innovative business.
Provide support and advice to clients on Product suites
Take ownership of support related queries
Adhere to the client’s Service Level Agreements dealing with enquiries in a professional and timely manner
Contribute towards continual improvement of service and regular reporting
Technical expertise Google G Suite Platform, or O365.
Understanding of Cloud Migration principles
Analytical, investigation and troubleshooting experience
Issue identification, reproduction and Data gathering
Log/trace file analysis
Able to convey clear messages to customers at all levels of seniority
A natural curiosity of applying technology to solve problems
Have good organisational and time management skills
Have an understanding of cloud services
G Suite Administrator
Exchange, Office 365 and Sharepoint administration
GCP (Google Cloud Platform) familiarity
Windows File Systems and Network Drives
Archive formats (EML, MBOX, PST)
Be familiar with ITIL framework
Knowledge of Jira and Jira Service Desk
The ability to communicate in languages other than English
Experience in SaaS/IaaS, specifically Google Technologies
- Application Support
- Product Support
- Data Migration
- Migration Projects
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