Application Support Analyst

Posted 24 January by Opus Energy LTD
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Application Support Analyst
Northampton
£26,000 - £30,000 + Company Performance Bonus & Benefits


Are you an Application Support Analyst looking for a new challenge? Are you innovative, supportive and diligent? Can you liaise with external supplier agents as well as internal customers?

If so, we want to hear from you!

Opus Energy are now looking for an Application Support Analyst to join our team in Northampton.

Reporting to the Service Manager, you'll provide support in maintaining the service lifecycle of a suite of internally developed applications and services, ensuring high availability and stability of the services within the Business applications domain.

Key responsibilities for the role include:

- Investigating and resolving incidents and service requests relating to internally developed applications
- Assisting the Application Management and Development team with testing and change activities to increase the chance of successful releases into production
- Creating and maintaining knowledgebase articles relating to internally developed applications to improve efficiency and response times

Strong knowledge of SQL is essential, and you'll need an ITIL qualification or an understanding of ITIL best practices for service operation. We're looking for a candidate with strong analytical and problem-solving skills, excellent communication skills and a commitment to delivering excellent customer care.

Previous experience within the Energy sector would be ideal.

Opus Energy offers a range of great benefits including minimum 25 days' annual leave, up to 10% pension contribution, private medical insurance, life assurance and income protection, as well as a range of voluntary benefits including dental insurance, cycle to work schemes and dining cards.

We're part of the Drax Group, which is playing a vital role in helping change the way energy is generated, supplied and used as the UK moves to a low carbon future.

For more information or the full job description for our Application Support Analyst role, please email

Alternatively, please apply now!

Reference: 39810403

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