Application Support Analyst

Posted 8 January by INTEC SELECT LIMITED
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Application Support Analyst

My client who are a leading supplier of IT solutions to public and private laboratories are currently seeking an Application Support Analyst to work within the Service Management environment reviewing and resolving incidents.

Role & Responsibilities of the Application Support Analyst:

·Provide an in-depth and direct support to customers via phone / email / web to resolve complex issues
·Analyse and understand the problem reported by the customer and bring to a resolution
·Document problems accurately and completely, and identify defects in the trouble ticketing and internal service workflow systems
·Investigate and provide workarounds as applicable, or escalate and coordinate serious issues or bugs with development and testing, while managing and the supporting the client through the process
·Manage workload efficiently while being able to resolve time-critical situations professionally and prioritise accordingly
·Learn the technologies required for supporting the products
·Create knowledge base articles (FAQ/solutions) that have repeat value
·Working with software that is at the forefront of patient care

Essential Skills & Experience:
·Background in providing application support and an ability to read and write queries for MS SQL Databases
·Excellent understanding of delivering best in class' customer experience, by utilising customer service, root cause analysis, trouble ticketing systems
·Strong problem solving skills

·Up to £32k basic salary
·25 days Holiday
·5% pension match
·Life Assurance

Application Support Analyst

Reference: 39681573

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