Application Support Analyst

Posted 10 November by Horner Recruitment

Our client is a high growth Technology business with plans for further significant growth over the next 12 months. The role is an opportunity for someone with only a year or two’s experience as this is their entry level position within the team.

Job Overview

Some of what you will be doing will include:

• Provides second line software/IT support and system administration.

• Responsible for maintaining service availability, and continuous order flow supporting

• Dealing with the development and management of our internal systems built on a range of languages and hardware.

• Resolution of IT issues, identification and resolution of problems and clarification of customer requirements and priorities.

• The successful applicant will be working in a small team, using the latest technologies and innovations including Open Source LAMP solutions to commercial software such as GE Smallworld and Salesforce, whilst also dealing with support requests

• To liaise and support any custom code / systems which are delivered

• Supporting our resellers in consuming our public API services, both in testing and production.

• To keep software, datasets and systems up to date.

• Point of escalation for software issues from the Network Operations Centre, as well as owner in the escalation to relevant software providers where necessary

• Point of escalation for Resellers communicating with our systems

To be successful in this role you’ll need:

• Problem solving in a dynamic environment

• The use of Perl/python/ruby and/or shell scripting for quick prototyping of solutions is a must

• To build and configure equipment and systems to business specifications

• Experience in system administration, LAMP, and supporting applications on Linux / ubuntu / redhat

• Experience with Oracle and MySQL databases, simple database administration and SQL for report generation

• Experience in Supporting Microsoft applications, Windows Server 2012+

If you have any of the following skills that would really help but is not essential:

• Salesforce / Simple APEX development experience advantageous

• Experience with Java (including Java Servlets, JDBC, XML) would be advantageous

• Grasp of developing software to run in a distributed n-tier environment, MySQL clustering, concurrency issues, race-conditions and fail over scenarios

• Web / Development experience in REST, DOM xml, JSON api suites, across JavaScript, php or java

• WordPress experience, SharePoint, CMS experience advantageous

Required skills

  • PHP
  • Python
  • Shell Scripting
  • LAMP
  • perl

Application questions

Do you have the systems experience mentioned in the advert?
Can you work in Milton Keynes on a daily basis?

Reference: 39331395

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