Application Support Analyst

Posted 19 September by Applause IT
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Application Support Analyst/ Software Support Analyst with strong SQL skills - up to £32k, Stockport

Software Support Analyst highly sought after by this market leading global software organisation, due to continued and sustained growth.

You will provide specialist 3rd line support to customers of the organisation's highly-regarded software applications, both internationally and across Europe. You will identify and reproduce problems along with documenting the problems and managing the customer. This role is a mixture of office and home-based.

The successful Software Support Analyst will ideally the following skills:

  • Experience with RDBMS, this includes writing queries - Oracle and/or SQL Server and importing/exporting databases
  • Able to support a bespoke software
  • APIs and Web Services and analysis of multi-threaded application log files
  • Able to provide 2nd and 3rd line support to clients and users
  • Analyse problems and implement solutions
  • Manage tickets within SLA's
  • Continually improve the service for the customers

With excellent communication and interpersonal skills, this will suit a proven Software Support Analyst with a strong IT technical background and a desire to work in a progressive, rewarding software environment.

This is a great role for someone looking to progress and develop their career within an established business offering flexibility and amazing benefits. Full training will be provided on all their products and there will be lots of opportunities to develop your technical ability more generally.

Office located in Stockport and easily commutable from Manchester City Centre, Ahston-under-Lyne, Wilmslow, Wythenshawe, Altrincham, and Macclesfield.

No weekend or night shift work required!

Salary: £25,000 - £32,000

If you're an experienced Software Support Analyst or an Application Support Consultant looking for a fresh challenge within a relaxed software-house environment, where you will have excellent career prospects, then please Apply Today. For more information, you may email or call .

Required skills

  • Oracle
  • Software
  • SQL
  • Technical
  • Support
  • Application

Reference: 36145707

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