Application Support Analyst

Posted 6 April by YourRecruit IT Ltd Easy Apply

£30,000 - £35,000 plus outstanding benefits including generous bonus (up to 30%), holiday (25-30 days), pension, training and lots more!

Key Skills: Systems, Infrastructure, Database. Application Support. Retail. UNIX Scripting, SQL, PL/SQL, Oracle applications - Retek. Oracle Forms. Data Warehousing. Business Objects. IT Support. Troubleshooting. Code. Application Development. Test. Release. DBA. Database Administrator.

About the Company:

One of our outstanding clients - one of the UK’s largest and most successful retailers based in Croydon are looking to recruit an experienced Application Support Analyst with skills in UNIX Scripting, SQL, PL/SQL and Oracle Forms, to join their team on a permanent basis. They can offer an exceptional career path and benefits including a generous bonus scheme, holiday, pension, training budget, discounts and lots more!

The purpose of the role is to support the organisation-wide WINS project.

The Application Support Analyst Responsibilities:

  • Responsible for answering and resolving application support calls to an agreed standard. (SLA)
  • Deliver application support with a focus on customer service and adhering to ITIL standards.
  • Playing a key role in small application development projects and providing the handover for development projects.
  • Work with other application support teams and DBA (Database Administrator).
  • Root cause analysis of issues, ensuring scope and implications of any change are fully understood.
  • Undertake small developments when the support workload will allow.
  • Quality checks the coding of other team members.
  • Produce unit test plans and carry out unit testing.
  • Walkthrough system changes with project teams and review support documentation ensuring that it is complete and to an agreed standard.
  • Write user documentation and train non IT colleagues in the use of new software.
  • Implement system changes according to change control procedures.
  • Support software changes that they develop through a warranty period.
  • Work with and supervise 3rd party technical teams.

The Application Support Analyst - Key Requirements:

  • In-depth experience of working with commercial systems, infrastructure and databases.
  • Experience of using standard project and development lifecycle.

At least three years commercial experience in;

  • Oracle - UNIX scripting, SQL and PL/SQL is essential. (Knowledge of Oracle applications such as Retek is desirable).
  • Oracle Forms knowledge.
  • At least three years of experience in IT, preferably in a support role.

In addition, any knowledge / experience of working within the retail sector, and knowledge of Data Warehousing would be a bonus.

Key Contacts; Internal: end users of the software and also IT support team. External: software suppliers.

Key Skills: Systems, Infrastructure, Database. Application Support. Retail. UNIX Scripting, SQL, PL/SQL, Oracle applications - Retek. Oracle Forms. Data Warehousing. Business Objects. IT Support. Troubleshooting. Code. Application Development. Test. Release. DBA. Database Administrator.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

Key Skills: Systems, Infrastructure, Database. Application Support. Retail. UNIX Scripting, SQL, PL/SQL, Oracle applications - Retek. Oracle Forms. Data Warehousing. Business Objects. IT Support. Troubleshooting. Code. Application Development. Test. Release. DBA. Database Administrator. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

Required skills

  • Application Support
  • Database
  • Infrastructure
  • Retail
  • Systems

Reference: 34849299

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