Application Support Analyst

Posted 4 April by Neilson Financial Services Featured

Application Support Analyst

The purpose of the Application Support Analyst role is to provide support and knowledge for the internally developed IT applications at NFS.


The role will be spent ensuring that business applications run smoothly, that the end users understand how to operate them effectively and efficiently and to provide proactive insights/suggestions for enhancement and improvements, creating bespoke reports using SQL for stakeholders and managing SSRS reports.

In this role you will:

  • Act as the first point of contact for any NFS Application IT-related query for both US and UK offices
  • Troubleshoot both the applications client UI and backend database related issues and communicate to the relevant Architecture and Development teams
  • Manage tickets using Zendesk ticketing system
  • Manage current US and UK SSRS reports/ subscriptions/security and develop any new ones required
  • Execute commands in SQL Server to manage backend tasks and investigate data issues
  • Manage and take ownership of all scheduled batch and report activity to ensure successful executions
  • Perform SQL DBA functions
  • Be actively involved in testing new software developments

Knowledge & Skills:

  • Minimum 3 years’ experience in a similar role
  • Must have extensive experience using with structured query language (SQL) and SQL Server having used it in your most recent roles. (Scripting, Stored Procedures, Reporting through Excel and SSRS, Data Interrogation/Analysis)
  • Excellent communication skills, both written and oral
  • Knowledge of 'relational database management systems' (RDBMS)
  • Exposure to working with both Development teams and Change Management
  • Exposure to ticketing systems and the understanding of customer facing responsibilities
  • A-Level or Degree qualified in IT discipline or relevant experience
  • Experience with application support
  • A passion for software, innovation and technology
  • The ability to work quickly, under pressure and to deadlines with attention to detail

Neilson in a nutshell

Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference to people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones.

Required skills

  • Application Support
  • SQL
  • Sql Server
  • 3rd Line Support
  • SSRS

Application questions

Do you have previous experience in a similar role?
Do you have minimum 3 years hands on experience with structured query language (SQL)?

Reference: 34823958

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