Application Support Analyst

Posted 4 April by Crest Nicholson Easy Apply

Crest Nicholson has been building new homes for 50 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities. A career with Crest is both challenging and rewarding, and with large investments currently being made to drive learning and development, as well as fantastic national growth plans, now is a great time to join us.

Here at Crest Nicholson's Head Office we are looking for an Application Support Analyst to join our growing internal IT team.

The Role

In this role you will be providing technical assistance to the wider business with BAU application support. You will be the subject matter expert and main point of contact for user issues on our internal applications and systems.

This is a user-facing role where you will be dealing with business as usual support tickets on Remedy, both remotely and on site. Generalist IT Support is outsourced for 1st line, where you will be working as the escalation point for 2nd line Application Support as part of a small internal team.

You will be working to strict internal SLA's reporting into the applications manager. In addition to this your role will also involve c. 30% project work, allowing you to gain valuable skills and deepen your knowledge.

About You

We are looking for a proactive and driven individual with excellent business acumen and a proactive attitude to IT support. You should be a problem solver constantly looking for improvements to the systems and Crest's internal practices.

On the technical side you will be supporting Microsoft Dynamics, so experience with this will be highly preferential. You will also be working on some construction specific applications but we can offer training on these.

Benefits

We are offering an attractive salary for the role, and as an employer of choice, we offer an extensive range of benefits, to include:

  • Private pension up to 7.5% employer contribution
  • Private healthcare and cash plan options
  • 25 days' annual leave
  • Childcare vouchers
  • Cycle to work scheme
  • Gym membership discounts
  • Retail discounts
  • Company bonus scheme

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees.

Crest Nicholson is an equal opportunities employer.

Reference: 34821731

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