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Application Support Analyst

Posted 7 March by Testing Circle Easy Apply Ended

Application Support Analyst

£28-30k + benefits

Northampton, UK

A newly created role to work within a recently established application support team based out of Northampton. The Application support team will be a total of 5 people, 4 analysts and a manager.

The role is based in Northampton, though occasional travel to the London office will be required.

We are looking for somebody who works well in a team environment, works well under tight deadlines and high workloads - is customer focussed and has good experience of delivering an excellent IT Support Service. In return for this, candidates will be working for a rewarding, exciting and dynamic company with a great team of people. Candidates will be expected to be part of an on-call rota where overnight callouts occasionally occur. The White Company also experiences a peak season between November and January, so candidates will need to be able to absorb extra pressures during this time.

Duties and responsibilities:

  • Investigate and resolve business reported incidents or requests and demonstrate strong Incident Management within Service Now.
  • Where necessary, raise incidents with 3rd party support service suppliers and maintain ownership of the issue.
  • Ensure clear communications to the end user during the life of an incident.
  • Work closely with the development team to understand the content of their releases and to be able to support any consequential Incidents.
  • Perform technical fixes across Hybris, Manhattan Scale, Microsoft Dynamics Nav and Dell Boomi.
  • Create knowledge base articles for any new fixes encountered and where required, distribute this knowledge across the team.
  • Assist in shift-left activities to enhance the knowledge of the Service Desk team to enable them to resolve more incidents first time.
  • Be part of the on-call rota for the application support team and respond to any overnight/weekend alerts.

Personal attributes:

  • Excellent attention to detail.
  • Ability to work collaboratively and distribute knowledge.
  • Ability to work well under pressure and within tight SLA deadlines.
  • A can do attitude with the ability to work on your own initiative.
  • Excellent organisational and time management skills.
  • Approachable and Helpful.
  • Confident and clear communicator.

Essential Skills:

  • Intermediate Level understanding of SQL and relational databases (MY SQL, Microsoft SQL 2008, 2012 including SSIS, SSRS, SSAS).
  • Experience of having worked in an IT Application Support team, troubleshooting business critical issues.
  • Experience of Incident and Problem Management to a high standard.
  • Experience of having interrogated error logs or other methods to find root cause.
  • Experience of having datafixed production business data and understanding the importance of doing so accurately and proficiently.
  • Proficient in Microsoft Outlook/Word/Excel.
  • Experience of working in a fast paced retail company and understanding of a retail business.

Desirable Skills:

  • Experience in Hybris e-Commerce platform.
  • Experience in Service Now.
  • Java experience
  • Ability to Navigate Windows and Unix Operating systems
  • Experience in Microsoft Dynamics Navision.
  • Experience of LS Retail & Data Director functionality used in conjunction with Navision.
  • Experience of working in a fast paced retail company and understanding of a retail business.
  • ITIL qualifications

Reference: 34628311

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