Application Support Analyst, Support Engineer, Software, Web, 2nd line

Posted 30 May by Haybrook IT Resourcing Ltd Easy Apply

Application Support Analyst, Support Engineer, Software, Web, 2nd line

Do you have experience in IT, software or application support?

Are you looking for a new role that offers training and great career development?

If so, then this new opportunity for an Application Support Analyst may be the ideal next step in tour career!

We are working on behalf of our Abingdon-based client, a globaltechnology company who create powerful analytics tools to harness and make better use of big data. They work across multiple countries for multiple clients and due to continued success and growth have a new vacancy for an Application Support Analyst. Working within the Software Support team, this important role will see the Application Support Analyst offering technical triage services for various bespoke and highly technical software applications.

In this exciting new role, the Application Support Analyst will take responsibility for the 2nd Line software / application support queue. The successful Graduate Support Engineer will have come from a strong academic background and possess an enquiring mind and thrive on solving problems using a logical, investigative approach in order to resolve complex problems.

In this role, the Graduate / Application Support Engineer will be responsible for:

  • Instigate the initial investigation into issues raised through a variety of means including liaising with development teams, researching technical documentation and past incident histories
  • Either fix the issue or escalate it to other team members.
  • Manage issues through to resolution by following up escalated issues, documenting progress and ensuring issues get resolved within our contracted timescales.
  • Proactively liaise with the customer to keep them informed of progress.

Skills and Experience required for the Application Support Analyst role include:

  • BSc / degree in Computer Science or similar technical discipline,
  • Excellent verbal and written communication skills, including the ability and confidence to liaise with users at all levels including senior management,
  • Ability to understand software from both a technical and user point of view,
  • A keen interest in being involved in IT / software support,
  • Ability to juggle several priorities at once,
  • Work well in a team and work collaboratively with others.

Some of the Benefits on offer include:

  • Award-Winning Training Programme,
  • Private Healthcare (you and your family),
  • Over 25 days annual holiday,
  • Annual salary reviews,
  • Life Assurance.

This role would be perfect for a strong recent Graduate or a Graduate with a year or so industry experience with supporting software applications. My client offer an unrivalled training programme that won’t just bring you up to speed but will help build you a significant platform on which you can excel your career!

This exciting new Application Support Analyst role is easily commutable from any Oxfordshire based locations such as Abingdon, Oxford, Bicester and Witney. It is also commutable form neighbouring counties such as Berkshire (Reading, Woodcote, Slough), Wiltshire (Swindon, Faringdon, Chippenham) and Buckinghamshire (Milton Keynes, Buckingham, Thame).

If you are interested in this fantastic new opportunity then please apply today for immediate consideration.

Application Support Analyst, Support Engineer, Software, Web, 2nd line

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

We value diversity and always appoint on merit.

Required skills

  • Analyst
  • Line Support
  • Software
  • Web
  • 2nd Line

Reference: 34637540

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