Main tasks include:
*Responding to telephone calls and email requests from clients
*Logging details of service request into customer service systems
*Investigating and replicating service requests
*Providing regular updates to clients on faults and other service requests
*Taking ownership of service request through to client delivery
*Responding to clients in accordance with their SLA
*Testing fixes and new enhancements before client delivery
*Reviewing and delivering documentation in a timely manner
*Producing and issuing support reports for clients within agreed timescales
*Assisting with internal and external product training
*Completing other related duties as defined by management
*Experience working in a client-facing environment
*Strong interpersonal and client-facing communication skills
*Excellent analytical and problem-solving skills
*Ability to work accurately under pressure whilst remaining attentive to detail
*Ability to work with minimal supervision
*Experience using MS office products
*Application Support Experience
Our Client operate a remote / wfh & office hybrid model requiring 2 days per week in Surrey HQ.
Hours of work are either 08:00-16:00 OR 10:30-18:30
Our Client offers a generous pension to all our employees as well as private Medical and Dental. They also offer subsidised Gym membership, Life assurance and Group income protection. Volunteer in your community and they will pay for that too.
- application support service desk helpdesk client ticket analyst customer QA development technical software
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