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Application Support Analyst - Northampton - 6 Months to Perm

Posted 7 March by Lucid Support Services Ltd Easy Apply Ended

Application Support Analyst, Ticketing, CRM, Event management applications, Linux Management, Active Directory, Web technologies, including HTML, CSS, PHP and Database management, including SQL Server and MySQL

An exciting opportunity has arisen for an Application Support Analyst based in Northamptonshire to join a fantastic company on a 6 month contract which will lead to a permanent position for the right candidate. Our client’s small but dynamic IT team are looking for a new team member to help oversee their main business applications including Ticketing and Event management software. You will also be expected to help with the day to day support of users and the various events which are run throughout the year.

KEY RESPONSIBILITIES:

  • Provide first / second line support on our Business Applications
  • Investigate and resolve application functionality related issues
  • Communicate and escalate issues to 3rd Parties to seek resolutions
  • Document policy and procedures around Business applications
  • Provide assistance to business users in the effective use of applications and information technology
  • Provide Event Support to a number of high profile events
  • Participate in IT Projects
  • Keeping up to date with the latest technologies
  • Support SCL users with day to day IT questions and problems

Knowledge / Skills / Experience Required

  • Ability to cope under pressure and prioritize workload to meet pre-agreed deadlines
  • Proven support experience with critical Business Applications
  • Experience with Ticketing, CRM or Event management applications
  • Microsoft Office advanced skills/experience
  • Excellent verbal and written communication skills
  • Ability to work on own initiative
  • Attention to detail
  • A desire to learn and progress in a demanding environment
  • A Team player
  • Full Clean Driving License

Any of the following skills would also be beneficial
Linux Management, Active Directory, Web technologies, including HTML, CSS, PHP and Database management, including SQL Server and MySQL

Required skills

  • Application Support
  • CSS
  • Linux
  • PHP
  • SQL

Reference: 34628690

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