I am currently looking for an Applications Support Analyst to join a top technology company based in London. The role will be a permanent role and will be working on a new project within the business.
Provide a single point of contact for incoming technical calls related to the clients products and services
Ensure all Production services provided by the firm remain operational and continue to meet their SLA's
Case resolution - research, resolve and respond to complex customer issues across the product line
Daily operations - including team operations, process improvement and information sharing
Make best endeavour attempts to resolve all support requests at a 1st or 2nd line level
Java, Kotlin (or another JVM-based language)
Scripting language (e.g. Bash, Python, Perl)
Familiarity with Linux and Windows and how to investigate software malfunctions on these OS's using their various tools and commands
Basic networking investigation (e.g. connectivity issues, network traces)
Familiarity with operational monitoring tools
£60,000 to £80,000
If you feel like you are a strong match for my requirements, please send me over an updated copy of CV and I will get back in touch.
McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.
- Application Support
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