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Application Support Analyst/Helpdesk Analyst (Software Applications) - 6 month fixed term contract

Posted 19 January by World Fuel Services Featured Ended

Application Support Analyst/Helpdesk Analyst (Software Applications) - 6 month fixed term contract

Application Support Analyst/Helpdesk Analyst (Software Applications) (6 month fixed term contract) required by one of the UK’ leading suppliers of land fuels and recognised Fortune 500 brand!

The Application Support Analyst/Helpdesk Analyst (Software Applications) will be responsible for providing Helpdesk support to the business regarding software issues such as system errors, bug fixes, internal customer training. This will be delivered by telephone and email primarily with some face to face support. The role holder will have to collaborate with development and infrastructure teams to escalate unresolved system issues.

WFL (UK) Limited through its leading UK brands including Watson Fuels, Hall Fuels, Linton Fuel Oil, to name a few, is renowned for being one of the UK’s market leading distributors of land fuels to commercial businesses, the agriculture industry and home heating oil sector.

It is part of the globally renowned fuel supplier and leading Fortune 500 company - World Fuel Services - and as the business looks to further increase its UK market share, it is eager to hear from Drivers who want to be part of this rapidly expanding company.

Key duties and responsibilities include:

  • Use of the helpdesk ticketing system to log and process issues and enhancement tickets

  • Provide support primarily via tickets but also email and phone support where required

  • Management of third party interfaces for electronic transfer of data

  • Monitoring and reporting of failed Helpdesk application assignments

  • Evidence gathering and recreating of issues with impact assessment and issue prioritisation

  • Liaising with development, operations and DBA teams for issue resolution

  • Communicate updates to the business users

  • Superuser level role in the applications to make configuration changes as required

  • Follow the Change Management Request process and gain necessary approvals

  • Organise releases with DBA and Development teams and the release of the applications

The Individual

  • IT Helpdesk work experience with experience of supporting software issues is essential .

  • Experience of delivering high levels of customer service and strong values around customer services is essential.

  • Strong oral and written communication skills are essential.

  • Strong analytical skills are essential.

  • Strong attention to detail and high levels of accuracy are essential.

  • Strong IT skills are essential (particularly with MS Office and experience of supporting wider software packages)

Reference: 33296230

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