Application/Software Support Engineer - £35,000 - mySQL

Posted 5 April by Itecco Limited Easy Apply

Application/Software Support Engineer - £35,000 - mySQL


Role: Application/Software Support Lead
Location: Luton
Salary: £30,000 - £35,000

Due to continued growth a multi-award winning, global software company is looking for an experienced application/software support engineer to join their support team.

As a technical support engineer the bulk of you role will involve working with the companies bespoke applications and supporting their customers in their continued use of these software products.

For your hard work and commitment to customer satisfaction, you will be rewarded with a market leading salary, great opportunities for internal promotions and progression, an excellent benefits package and company perks.

Benefits Include:

  • 25 Days Holidays plus Bank Holidays
  • Standard Office Hours (8.30-5.30)
  • Paid for Overtime
  • Pension Scheme
  • Regular salary Reviews
  • Private Healthcare
  • Friendly working environment

What this Role Will Ential:

  • Dealing with customer queries by telephone or via email
  • Providing 1st/2nd level software support
  • Liasing with the development teams for 3rd line fixes
  • Bug testing and pre-deployment testing
  • Investigations and root cause analysis

Knowledge and Skills Required for the Role:

  • Advanced Microsoft Excel
  • mySQL for data extraction
  • Understanding of web technologies - HTML, CSS, Javascript
  • Experience using support ticketing systems
  • Experience in a customer facing, application support role

Desirable Knowledge and Skills:

  • Knowledge of SOAP based webservices
  • Knowledge of SAML based SSO
  • Experience using analytics tools
  • Basic scripting experience


Please apply for immediate consideration and interview, WE ARE SHORTLISTING NOW. Interviews can be arranged around you - this role should not be missed out on.

APPLY OR SEND YOUR CV DIRECT TO -jessica (.) Johnson (@) itecco (.) co (.) uk


Keywords: Application Support, Software Support, mySQL, Web Technologies, HTML, CSS, Javascript, Customer Support, Technical Support

Required skills

  • Application Support
  • CSS
  • Customer Support
  • HTML
  • Technical Support
  • Web Technologies
  • Javascript
  • Software Support
  • mySQL

Reference: 34840229

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