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Application Manager/Specialist

Posted 7 March by Cabot Search Easy Apply Ended

This is an excellent opportunity to join an industry leading company in their ICT division as Application Manager/Specialist

This is a challenging role which will provide an exciting career path for a dynamic forwarding thinking individual with a strong technical development background joining the ICT team.

Principle Objectives:

To maintain and develop the business’s bespoke Service Management System/s (SMS).

To design, implement and test changes to the SMS/s as agreed with relevant stakeholders.

To spearhead continuous improvement of the SMS together with all stakeholders to provide a stable platform for business operations.

Lead on systems integration by building, enabling and maintaining interfaces.

Documentation of all processes.

Key Responsibilities:

Day to day management of the SMS/s - support, queries, training of staff, trouble-shooting

Link between the business process owners and the SMS - coordination of all business requirements in relation to the SMS and the stakeholders in the business.

Responsible for translation of business requirements and requests into workable and stable solutions within the SMS for the organisation.

Ongoing development of the SMS as required, and implementation of continuous improvement to refine and enhance business processes.

Experience and Knowledge Required:

Knowledge of Service Management System principles essential

Previous SMS experience within a service delivery organisation essential

Excellent business analytical skills essential

Programmatic approach to system configuration/management and maintenance

In-depth knowledge and understanding of programming logic in order to oversee any requirements

Knowledge of Process control and management - full understanding of complex processes to deliver the desired outcome for the organisation

Key Requirements/Skills:

Essential: XML messaging

SQL query /stored procedure writing

Relational database understanding

Concepts of database/data validation and cleansing

Advanced Excel

Advantageous: VB.Net

Remuneration and Benefits:

Excellent remuneration package dependent upon qualifications and experience.

Please contact Alex to discuss this opportunity in more detail.

Required skills

  • Advanced Excel
  • SQL
  • XML
  • Database Systems

Reference: 34623529

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