Reporting directly to the AP Query & Processing Manager, the AP Query & Processing Assistant Manager will be required to effectively manage a team of Associates and Specialist, responsible for processing c. 1.5 million invoices annually and paying out approximately £3bn of cash, to deliver excellent customer service, measuring and monitoring team performance in line with service level agreements.
The team plays an important role in managing the company’s cash resources by ensuring that suppliers are paid to terms, and that good working relationships are developed with these suppliers. The team has significant voice and email contact with suppliers and business partners, so the AP Query & Processing Assistant Manager will be expected to build exceptional working relationships with all key stakeholders, and foster this mentality amongst all team Associates.
What you will be doingManage a team of c. 12 staff that is effective and efficient in its work to include objective setting, performance management and development. You will be expected to provide direct management of team members and cover for other management colleagues within the Accounts Payable team. Provide direct support to the activities of the AP Query and Processing Assistants where applicable, including, the processing of invoices through all core systems, and resolving queries from internal and external parties. Work with Business Partners to improve invoicing from suppliers. Assist with the management of prepayments and recoveries of supplier critical accounts, including all ad hoc payments.
Ensure all invoices are processed with appropriate authorisation and in accordance with supplier contractual terms. Monitor query processes to ensure compliance with agreed Service Level Agreements, and ensure service is delivered in line with agreed controls and procedures. Produce all necessary SLA and KPI statistics to monitor and assess the performance of the Query & Processing team to demonstrate compliance with policy, active and effective management of tasks and continuous improvements. Promote and foster excellent working relationships with direct customers by dealing with queries in a prompt, efficient and professional manner.
Assist the AP Query & Processing Manager with activities to provide cover, including liaising with procurement and finance, and working with the Banking & Payments and Treasury teams to ensure that payments are managed in conjunction with cash availability.
Provide high quality and meaningful data for the business at month-end, and ensure that the finance function has sufficient information to prepare accruals, cash forecasts, balance sheet reconciliations as required
Produce and maintain DPMs (Detailed Process Manuals) for the Query & Processing team, working with the SSC Controls & Reporting team where required. Coach and develop the team to drive performance and continuous improvement. Improve processes and functions within the team, evaluating options and presenting recommendations. Provide rigorous assurance to Finance and Business management over the effectiveness of controls and the veracity of information within TBS. Ensure records are maintained and archived to satisfy audit and statutory requirements
What we are looking for• Experience of working in a customer-facing/high volume transaction processing type role
• Good leadership skills
• Ability to manage and develop a multi-disciplined team including day-to-day operations improvement projects
• Ability to identify and deliver process improvements, and to coach and support team members in an improvement focussed culture
• Strong influencing skills
• Excellent customer service and telephone manner
• Excellent communication skills, both written and oral
• Strong interpersonal skills including persuasiveness and/or assertiveness skills
• Excellent problem solving and attention to detail
• Strong organisational skills – able to work to tight deadlines and co-ordinate the work of others
• Commercial awareness
• Experience of working with an offshore partner an advantage
• Experience of working in a Shared Service Centre an advantage
Working within TUI groupTUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
It’s our people that make us number one
TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. Join us now and shape the future of travel.
You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.
How to applyApply online, we just need a few details from you and your CV.