AOG Support Executive

Posted 1 week ago by Watton Hall
Easy Apply

Function:

To provide customer support on a 24 hour, 365 days a year basis. Ensuring contract customer requirements are processed in a timely manner and manage inventory to increase sales revenues to all non-contracted customers. Hours of work are 4 days on/4 days off, 10:00 - 22:00.

Responsibilities:

  • Handle all customer out of hours requirements.
  • Respond to customer AOG and priority requirements in appropriate time frames.
  • Deliver high quality customer service at all times.
  • Manage customer accounts and contracts, including specific requirements.
  • Trade inventory by means of exchange, loan and sale.
  • Purchase items for customer requirements and brokered transactions.
  • Negotiate with customer and suppliers when needed.
  • Understand customer culture and ways of trading.
  • Maintain up to date market knowledge.
  • Maximise all sales opportunities to ensure the highest revenues are achieved.
  • Liaise with internal departments as the nature of the specific task may require.
  • Train other members of the team and new employees in all functions and
  • processes.
  • Assist the AOG sales Manager and Vice President AOG Sales with all tasks as required
  • Understand and adhere to Export Control regulations where relevant
  • Any other duties as requested.

Requirements:

  • Preferred background in aviation or rotable trading.
  • Preferred comprehensive understanding of aircraft spares and airline AOG requirements.
  • Preferred previous experience working with customer in a 24 hour service environment.
  • Professional and courteous phone manager.
  • Ability to work with a number of existing and new IT systems.
  • Be flexible and adaptable with working hours, process and procedures.
  • Problem solving ability
  • Ability to plan coordinate and delegate work.
  • Numerate, accurate with the ability to meet deadlines
  • Self-motivated, flexible and adaptable to work in a busy environment
  • Excellent communication skills at all levels
  • Strong organisation and administration skills
  • Ability to prioritise and manage workloads
  • Excellent computer literacy, highly proficient in the use of Microsoft Word, Excel and Outlook with some experience of Quantum.

Reference: 38900025

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