Job Title: Allocator
Location: LHR - Allocation team
Reporting To: Operations Control Manager and Operations Manager
Salary: £ 9.97 per hour 3 month Temporary contract
The role is to assign work tasks to teams and individuals, using a software solution, to deliver the
daily operational plan. The object of the role is to monitor the delivery of the plan, in the moment,
and communicate to team managers and senior leaders, where the contingencies are deployed, such
that the operational delivery is put at risk.
Using company systems, standard operating processes and team based performance deliver
compliant service delivery through the effective allocation of resources and assets based on the
work demand and client needs. Monitor performance and compliance with the operating plan and
ensure that client and company service level agreements are met.
To ensure that; all client Service Level Agreements are met and maintained to deliver
legendary service and outcomes, the standards of service meets the Company quality
standards and the requirement of the client. Taking appropriate corrective action where
standards and services are not being met.
At all times comply with DFT, CAA and airport protocol along with the company and client
Ensure that all provisions of the Health & Safety at Work Act, "COSHH" regulations and any
other legislations and regulations governing the workplace are fully complied with.
Report and record without any delay all accidents or injuries using company systems. Actively
promote the Health and Safety ethos including the reporting of near miss’s.
Ensure that self and others sign on and off systems appropriately and correctly in accordance
with Company Policy and Procedures.
Ensure that all equipment, including phones, tablets, keys, radios and vehicle are signed out,
safety checks etc. completed, and are fully accounted for at the end of each shift.
Ensure that the image and reputation of the Company is maintained in the standards of work,
uniform, vehicles, buildings and all dealing with customers, other airlines, other service
companies and the public.
Establish and maintain positive working relationships and lines of communication with clients,
airlines, airport staff, control authorities and other stakeholders such as grounds handlers,
Carry out any reasonable task requested. This description is an outline of the role and it is
expected that key task will vary with the demand of our client and operation base.
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