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Alcentra, Operations Systems Support Analyst

Posted 6 April by BNY Mellon Featured Ended

Alcentra is a global asset management firm specializing in sub-investment grade debt with assets under management of approximately $34 billion. Alcentra employs 147 people, including 70 investment professionals.  The firm has an investment track record that dates back to 1998 and strategies that include: senior loans, high yield bonds, direct lending, structured credit, stressed/distressed debt and multi-strategy credit.  The investor base includes pension funds, insurance companies, banks and asset management firms. Alcentra is owned by BNY Mellon Asset Management and headquartered in London, with offices in New York, Boston and a local presence in Singapore and Hong Kong.  

Job Purpose:

The Alcentra Technology group supports the Alcentra line of business; managing use of their applications and ensuring a premium service is delivered to Alcentra staff, either directly or by managing relationships with vendors and the wider BNY Mellon technology groups.


The responsibilities of this role will be to work as a key part of our dynamic IT team focused on supporting front middle and back office trading systems as well as being involved with managing their ongoing development. The successful candidate must have experience supporting traders and trading systems.The role will be very hands on and include the responsibilities of analysing, troubleshooting and resolving complex trade related enquires and issues.  This will require working with the internal team as well as liaising with external vendors to progress specific issues to a successful outcome.

A key part of this role will include direct interfacing with vendors to assist scoping, testing and deployment of new application features along with more minor technical changes or new configurations required by the business.  The candidate will be comfortable working independently and as part of a team and will be able to escalate the most serious and complex issues to senior team members.



  • Bachelor's degree required and relevant work experience.
  • A strong understanding of Information Technology.
  • Experience in Asset management or financial services industry is required.
  • Understanding of SQL and ability to create well-formed queries a plus.
  • Experience of using / supporting Black Mountain Systems Everest and IHS Markit Wall Street Office a plus.
  • Excellent interpersonal skills including collaboration and technical analysis required.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: careers.

As one of the world's leading investment management organizations and one of the top U.S. wealth managers, BNY Mellon Investment Management combines agility, insight and scale to create and deliver strategies and solutions to address our clients' needs. Encompassing BNY Mellon's investment management firms, wealth management organization and global distribution teams, we draw on deep expertise to collaborate with clients and tailor our best ideas and resources to meet their specific needs. We pride ourselves on providing dedicated service through our network of global professionals who have a deep understanding of local requirements.

With our extensive experience in anticipating and responding to the investment and financial needs of the world's governments, pension plan sponsors, corporations, foundations, endowments, advisors, intermediaries, individuals and families, and family offices, BNY Mellon Investment Management is dedicated to helping clients reach their goals.

BNY Mellon is an Equal Employment Opportunity Employer.

Primary Location: United Kingdom-Greater London-London
Job: Asset Management
Internal Jobcode: 53904
Organization: Alcentra Group-HR13364
Requisition Number: 1800892

Tags: EFC:EMEA:2-I

Reference: 34550061

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