Operations Coordinator required for a Freight Forwarder in Essex to action multi-modal Import/Exports, mainly Air Freight, between suppliers and customers on a global basis.
Manage and execute multi-modal freight services: majority air freight but also some sea and road.
Liaison at all levels with hauliers/carriers/service providers..
Liaison with client’s vendors/warehouses/suppliers.
Liaison with client’s distribution centres.
Ensure all freight operations are within contractual SLA’s and KPI limits
Liaison with client’s dedicated Supply Chain Controllers/Managers and day-day staff
Problem resolution for any ad-hoc issues
Maximise revenue for the company
Maintain internal service level
Co-operate with other teams to ensure cost/revenue are processed accurately and on time
Assist with KPI reporting and general team support (holiday/sickness coverage) as and when required
Raising quotations, purchase orders and invoices in line with customer order requirements
Confirm all purchase costs and sales prices are correct and in line with the relevant quotations
Ensure goods are exported through customs using a reputable forwarding agent
Ensure goods are delivered to the agreed point of delivery in line with customer requirements
Dealing with customer and supplier queries effectively
Background in Shipping/Logistics/Transport Coordination
Outstanding customer service, IT and Communication skills
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