Freightserve recruitment are looking for a Operational Care Specialist for a major Freight Forwarder. The company is based in the Heathrow area.
Role:-The Operational Care Specialist will be part of a team (Operational Care Centers) responsible for coordinating transport activities by: executing the necessary bookings with our partners and gateways, executing the requisite data entry associated with transport document generation, generating the required documentation , and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection , Routings)
Responsibilities:-- Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer's cargo
- Manage operational tasks through Business Process Automation tools (BPA) and all related features.
- Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
- Report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers
- Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
- Initiate and resolve any rate or performance discrepancies
- Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations
- Extensive experience within the Air Logistics industry
- Outstanding operational customer care skills
- Excellent written and verbal communication and negotiation skills
Working hours are 4 days on 4 days off 6am - 6pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.