Agent Support Administrator

Posted 6 November by Live
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JOB TITLE: Agent Support Administrator

REPORTS TO: Team Leader

DEPARTMENT: Live

PURPOSE

To provide operational support for our Estate Agents and Solicitors whilst adhering to set service standards.

KEY RESPONSIBILITIES;

  • Accurately deal with queries from Estate Agents and Solicitors regarding Live systems, processes and services in a timely fashion
  • Accurately deal with queries from vendors and applicants regarding the conveyancing processes and the fees
  • Input conveyancing leads which are received via inbound telephone and email
  • Responsible for calling clients to take payment for conveyancing products
  • Monitoring mailboxes, ensuring all emails are responded to in a timely fashion
  • Undertake additional adhoc outbound campaigns
  • Additional adhoc tasks on the request of the Team Leader

Personal Qualities

  • Previous experience working in an administrative and/or customer service capacity.
  • Excellent communication skills.
  • Ability to manage a varied workload.
  • Ability to meet tight deadlines and targets & work under pressure.
  • Good data input skills.
  • Good team player, but, also the ability to work on own initiative.
  • Good attention to detail.
  • Good organisation skills.
  • Experience of working in a high volume environment.

Required skills

  • Administrative
  • Communication Skills
  • Customer Service
  • Mailboxes

Application question

Are you happy with a basic salary of £15,500?

Reference: 36544074

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