After Sales Engineer

Posted 5 February by Manufacturing Futures
Our client, a major engineering organisation headquartered in Leeds, seek to appoint an After Sales Engineer to provide customer support and technical information to a diverse engineering client bank. As After Sales Engineer you will be the first point of contact for external customers, understanding their frustrations and working with other departmental managers to give swift resolutions. You'll receive a great financial package whilst working for a well-known investor in people.

After Sales Engineer - Role and Responsibility - Customer Support / Internal Sales Engineer / Manufacturing / Technical Issues

* First point of contact for after sales customer support enquiries from customers
* Respond to customer within 48 hours with recommended solution (escalating to manager if appropriate)
* Investigating external NCRs to determine root cause of problems and put in place corrective and preventative actions in collaboration with quality department
* Providing support to the factory final test area to cover holidays and production peaks
* Attending site as required to assist with the resolution of technical issues

After Sales Engineer - Skills and Abilities - Customer Support / Internal Sales Engineer / Manufacturing / Technical Issues

* Previous experience working for a large manufacturing organisation
* Experience of customer support / after sales support
* A technical / engineering type qualification
* Good knowledge of complex technical problems (and how to resolve them)
* Excellent interpersonal and communication skills

After Sales Engineer, Customer Support, Internal Sales Engineer, Manufacturing, Technical Issues

If this role appeals to you, please do apply now!

Required skills

  • Customer Support
  • Fault Finding
  • Manufacturing
  • After Sales Engineer
  • Technical Issues

Reference: 34402886

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