To provide a 24/7 service to our customers for all special requirements they may have in relation to their product.
PRINCIPAL DUTIES AND RESPONSIBILITIES
1.Understand the company, and it's operation through successful completion of the Introduction to GAC World course via the Corporate Academy Learning Management System.
2.Adhere to the GAC code of Ethics and interact with colleagues at all levels in a positive manner that encourages the GAC Spirit.
3.To assist with the smooth running of the Aerospace department on a day to day basis.
4.To take full booking details from customers, ensuring that all relevant information is obtained and recorded accurately both on file & in edocs. Deal with any customer requests for information and ensure that they are kept up to date of shipment progress at all times. Customers must be informed of arrival information and notified promptly regarding any delays & the customer update process strictly followed at all times.
5.To ensure that all work is carried out according to company procedures/standard operating procedures. Work to be carried out to a high standard in order to present the customer with a positive image of the company.
6.Duty smartphone must be carried at all time and answered / replied to promptly whilst on call (24/7). The duty smartphone will work on a rota basis based on needs of the business & could change at short notice.
7.To ensure job costing and invoicing is carried out within the company guidelines and is accurate in all respects within the relevant timescales.
8.To ensure that all invoices and shipping documents are provided to the customer within company guidelines.
9.To ensure all quotations are actioned within company guidelines.
10.To liaise with overseas offices/ agents as required and to ensure profit share is obtained for all the business.
11.To ensure all completed job files are presented neatly with the audit trail, in accordance with company guidelines.
12.Job files are to be checked to ensure that all necessary action had taken place.
13.To ensure strict compliance in respect of the company's credit control policy.
14.To carry out other tasks that may be required from time to time by the Dept. Supervisor
or other Managers within the company.
15.To ensure Duty/VAT is collected in accordance with company policy.
16.To ensure all expenses relating to overseas visits are retained and submitted in
line with company policy.
17.To ensure that the Dept. Supervisor is informed immediately in the event you
are unable to cover out of hours activity due to sickness etc.
18To follow Aviation Security Regulations in line with company policy.
19Due to nature of the business a flexible approach to working hours is required.
20Work with team shift to cover early/late start/finish.
21Must live within 30 minutes of office in the event customer call out to office is required.
22Annual leave will only be confirmed once it is clear that your on-call duties are covered (if applicable). Should the occasion arise, you are expected to work with your team mates to arrange coverage of your call out duties if you are unable to maintain your shifts
JOB SKILL REQUIRED
QualificationsAviation Security Level D
24/7 call out on a rota basis / Multimodal
Excellent computer skills
Communication Skills / Languages
Excellent telephone Skills
Ability to work under pressure
On own initiative and as part of a team
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
- Computer Literate
- Level D
- Aerospace Clerk
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