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Advice and Information Officer - South East

Posted 9 April by The Royal British Legion Ended

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin - ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you….

The Role

As an Advice and Information Officer, you will be primarily involved in supporting the Legion’s Pop-In Centre and setting up and attending localised events. You will be working with a team of committed volunteers to provide advice and information about all aspects of the Legion's work. In addition, you will be expected to set up and deliver Outreach sessions in other locations across the South East, with a particular focus on Kent and East Sussex. You will also develop partnerships with external services to support the Armed Forces Community.

You will be accustomed to providing advice and information support to customers; you'll have an understanding of statutory welfare provision, in particular, benefit applications. You will have experience of building relationships with a range of different agencies and supporting volunteers. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries to access online information for themselves.

It is essential you have empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage.

Whilst the post is home-based, travel will be required across the South East and nationally, on occasion.

This role is part time working 17.5 hours per week.

How to Apply

Please apply online at the Royal British Legion's website.

Closing date for this role is the 23rd of April 2018.

Required skills

  • Advice
  • Customer Service
  • Welfare

Reference: 34859385

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