Administrator

Administrator

Location: Alnwick

Hourly Pay: Negotiable

Hours: 40 hours per week Monday - Friday

Type: Permanent

Role & responsibilities

• Main Duty - Process quotations & orders the business receives through different communication platforms. This may involve entering complete order details into a computerised accounting system for easy tracking of costs and profits. This position is also responsible for getting payment information from customers to process orders. They keep a record of all transactions for proper monitoring.
• Providing customer service - Order processors may also help address and solve customer complaints and enquiries. They can handle simple customer queries about product information, the status of an order, or the estimated time of delivery. For other concerns, they can forward these to the correct department for proper handling.
• Monitoring inventory - This role is also responsible for making sure there are sufficient stocks to fulfil all customer orders. They may place requests and orders for stock replenishment to suppliers or manufacturers.
• Tracking delivery and shipment - The role also reviews order forms to make sure they have all pertinent information. They prepare documents relevant to customer orders and apply proper labels to packages for shipping or delivery. They may also check the status of orders and maintain shipping and delivery records for accurate monitoring.

Skills

• Technical or hard skills - Refer to your ability to complete tasks using technology and software. Non-technical or soft skills describe your ability to work with others professionally. Some of the important skills for this position include:
• - Conscientious, good team player, enthusiastic, organised, efficient, accurate, passionate.
• - Computer Literate.
• - Confident communicator, including verbal, written and telephone communication.
• Attention to detail - Gathering correct information is essential to your position. Your tasks may involve encoding correct customer details and inputting accurate payment information. Your excellent attention to detail is important because this allows you to ensure your processed orders are correct and the customers receive the products they requested.
• Teamworking - It's important to know how to prioritise tasks and organise their workday, enabling them to accomplish their duties on time. With strong organisational skills, you can better manage your schedule, making it easier to perform your responsibilities. These skills also allow you to organise inventory and product shipments.
• Communication - This role interacts with customers, colleagues, suppliers, or manufacturers daily, therefore possessing excellent communication skills can help the role holder convey the information they're requiring. Your customers may have questions about the products or services the company offers or they may call you to file a complaint. Also, effective communication helps build rapport with the organisation's stakeholders.
• Multitasking - You may be responsible for many tasks within the team. Your organisational skills and ability to multitask can help you complete all your duties accurately and on time. A typical workday for you may include taking phone calls, answering e-mails, processing data, processing orders, and corresponding with customers. Multitasking can enable you to do these activities while remaining organised.

Desirable Experience

• Ideally one to two years of experience in sales order processing, and also any customer service-related skills would be advantageous.

Please get in touch with Imperial Recruitment Group for more information.

Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.