Administrator

Administrator

?? Location: Manchester
?? Salary: £25,000
?? Work Style: Hybrid

ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently.

The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them.

ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills.

Role Overview

Provide essential back-office administrative support to the Customer Service team, ensuring accurate data management and smooth operational processes. This role maintains customer and supplier information, manages order entry, and reviews documentation to ensure accuracy and timeliness. By supporting internal teams and contributing to process improvements, the Administrator helps deliver an efficient workflow and an exceptional customer experience.

Responsibilities

• Give back-office Administration support to existing customer service team
• Own the process of data entry- this includes order entry
• Input and maintain data – this includes Customer / Supplier information
• Manage large amounts of information, reviewing documents and data to ensure all details are correct and submitted in time
• Build relationships and work collaboratively with internal Customers across the business, supporting them to make sure we’re getting things right first time and therefore give outstanding customer service as a result
• Actively participate in identifying process improvements and logging them
• Analyse data to identify inconsistencies and spot trends to support continuous improvement
• Track queries
• Cover team members roles and responsibilities when there is absence/ holiday within the team
• General admin when required
  

Benefits

• 25 days holidays + bank holidays
• Holiday Purchase Scheme
• Life Assurance x 4 of your salary
• Health Shield – Cash plan, Employee Assistance Program, My GP anytime.
• Metro Money
• Location close to Manchester City Centre
• Free parking – first come first serve basis
• Enhanced maternity / paternity pay
• Annual Events including Christmas & Summer Party / Team Lunches

Recruitment Agencies;

The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.